Refund policy

Last Updated: August 12, 2026

At Tagglu, we want you to be satisfied with your purchase. If there is a problem with your order, please review our return and refund policy below.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return, your Tagglu products must:

  • Be unused and in their original condition.

  • Not have been activated, registered, or linked to a Tagglu account.

  • Not be damaged, altered, or modified.

  • Be returned with any original packaging included with the order, when applicable.

Because each Tagglu tag contains a unique identifier, tags that have already been activated, registered, or linked to an account are not eligible for return, except when the product is defective.

Defective or Damaged Products

If your Tagglu product arrives damaged, defective, or does not function as intended, please contact us as soon as possible.

We may ask you to provide photos or other information that helps us identify the problem.

If we determine that the product is defective, we will, at our discretion, provide a replacement or refund at no additional cost to you.

This does not cover damage caused by misuse, improper installation, modification, normal wear and tear, or use outside the product's intended purpose.

Incorrect or Missing Items

If you receive the wrong product or your order is missing an item, please contact us with your order information. We will work to correct the issue at no additional cost to you.

Return Shipping

Unless the return is the result of a defective, damaged, incorrect, or missing product, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by Tagglu.

We recommend using a trackable shipping method when returning an order. Tagglu is not responsible for return shipments that are lost or damaged in transit.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow several business days after the refund is issued for it to appear on your account. Processing times vary depending on your bank or payment provider.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Tags that have been activated, registered, or linked to an account.

  • Tags that have been intentionally damaged, altered, or modified.

  • Products damaged through misuse or improper handling.

  • Products returned more than 7 days after delivery.

  • Items marked as final sale, if applicable.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled once it has entered processing or has been shipped. If the order has already shipped, our standard return policy will apply.

Contact Us

If you have questions about a return, refund, replacement, or your Tagglu order, please contact us at support@tagglu.com.

Please include your order number and a description of the issue so we can assist you as quickly as possible.

Tagglu
Tagglu.com